This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.

Patient Satisfaction Report 2014

Ewan Thomson, a 5th year Medical Student at the University of Aberdeen, carried out research in March/April 2014 to evaluate patient satisfaction with our Doctor First system. Some of his main findings are detailed below:

-- 70% of patients were either satisfied or very satisfied with Doctor First, whereas only 45% of patients could say the same about the previous system
-- 89% of patients were satisfied with the outcome of their telephone consultation
-- 90% of patients stated the doctor understood what they were saying on the phone
-- 61% of patients said communication over the phone is equally as effective as it is in person
-- 85% of patients felt there was enough time on the phone to discuss everything they needed to with the doctor
-- 84% of patients said they were able to receive a call during surgery hours and that it was convenient for them to receive that call
-- 80% of patients were reassured by having earlier contact with their GP
-- 87% of patients were satisfied with the length of time it took for the practice to return their call
-- 94% of all patients who received a face to face appointment were given one either the same day or on an alternative suitable day of their choice
-- 53% of patients stated that the new system (Doctor First) has encouraged them to contact the practice more often when they have a medical problem


Full report available -  Doctor First Report 2014

NHS ScotlandThis site is brought to you by My Surgery Website